What we do

88% of our supply comes from surface water sources, via river intakes on the Hampshire Avon and the Dorset Stour. The other 12% of our supply comes from groundwater sources, via boreholes which mainly supply the more rural parts of the water resource zone.

Through a multi-stage treatment process, we transform what we call 'raw' untreated water into safe, high quality drinking water.

• Abstraction - we remove debris and larger particles from the water to protect the delicate treatment process
• Filtration - the water is filtered twice, first through sand and then through Granulated Activated Carbon (GAC) to remove bacteria.
• Chlorination - finally, we then use chlorine to to completely disinfect the water

We go beyond simply delivering water. We actively manage our resources for the future by incorporating climate change projections into our planning, investing in renewable energy, and promoting water conservation. We're committed to sustainable practices to ensure a reliable and healthy water supply for generations to come.

We're more than just your water provider, we're your community partner. We listen to your concerns, support local initiatives, and offer friendly. 24/7 support. Through educational programs and open communication, we empower everyone to contribute to a sustainable water future.