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Our promise to you

Our Wholesale Services Team provides retailers with a service which is easy to access and simple to use. We help retailers deliver great service to non-household customers.

Find out more about who are we

Bournemouth water logo

Bournemouth Water

We serve 205,700 homes and 16,000 businesses supplying drinking water to nearly half a million customers within parts of Dorset, Hampshire, and Wiltshire.

Find out more about us
South west water logo

South West Water

South West Water, serves approximately 800,000 homes and 70,000 businesses across Devon, Cornwall and areas of Dorset, Somerset and the Isles of Scilly. With approximately 1.7 million customers and this rises to over 2 million during tourist months.

Find out more about South West Water

Wholesale services we provide

Bournemouth business using water in a kitchen
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Water for businesses

We supply high standard treatment of water to your customers. We also offer meter reading services so that your customers are guaranteed an accurate bill.

Meter readings
Bournemouth water customer service team answering calls
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Customer Service

We provide a tailored, courteous, fair, efficient and responsive customer service for our retailers, inline with the Water Industry's best practice.
Our good practice
Bournemouth medical staff making use of emergency water supplies
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Emergency supplies

Our sensitive customers are:

  • Dentists
  • Doctors
  • Hospitals / Hospices
  • Prisons / Detention Centres
  • Residential and Nursing Homes
  • Schools/ Colleges/ Playgroups

We prioritise giving our high-risk sensitive customers (e.g. hospitals, nursing homes, prisons) an alternative water supply in the event of a prolonged or unplanned interruption - regardless of who their retailer is.

 

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Data logger installations

You might find it useful to have data loggers dotted around the network so you can monitor how much water your customers are using. Track demand, predict future trends and inform water-efficiency messaging.

Book an installation

Our tariffs and charges

We make sure that our prices are always fair and representative of the level of service we provide. Learn more about our wholesale charging procedures and how we set them.

Wholesale tariffs and charges
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