We’re based in Exeter, our address is:
Bournemouth Water
The Quadrant Building
Francis Avenue
Bournemouth
BH11 8NX
You can contact us in a number of ways:
Call us
For help with your account
01202 590059 Monday – Sunday 7am – 10pm
For help when things go wrong
0344 346 2020 (Call this number if you have a problem with your water supply. This is a 24 hour helpline, but between 5pm and 8am, please use it only for emergencies).
Social media / messaging apps
You can find out about work we are doing in your area by looking at our In your area site.
The area we supply stretches from Poole in the west to Beaulieu in the east and just south of Salisbury in the north. To find out if you’re in our area and for information about water quality, see your water information page here.
We're a subsidiary of South West Water, but we operate as a separate business. Both Bournemouth and South West Water are owned by the Pennon Group.
Bournemouth Water serves 205,700 homes and 16,000 businesses supplying drinking water to nearly half a million customers within parts of Dorset, Hampshire, and Wiltshire.
At the core of our business plan was the introduction of WaterShare+, which offers customers a direct stake and a real say in our business.
More than 50% of Pennon's shareholders are customers, charities, UK pension funds and individuals with almost half of the Group's employees, now including Bristol Water, also being shareholders.
Before you open the door, ask for either the persons ID card or password (if you’ve made an appointment with us and agreed a password).
We’ll be happy to wait while you call us on 01202 590059 to check the person works for us. Don’t use any other number which the caller may give you.
If you think a bogus caller may have called at your door, you should report it to the police. Call 999 if you’re suspicious or they won’t leave or are still in the vicinity, otherwise call 101 if you’re not in immediate danger but want to report an incident.
We supply around 145 million litres of water per day on average. You can find out more about us here.
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water charges and explain our complaints procedure.
Our Customer Promise explains what to expect from us and what we will do, should we fail to meet the required standards.
We are sorry that you want to make a complaint.
For the great majority of our customers, we supply water without any problems – but sometimes things go wrong and if they do, we want to know so we can put them right.
For urgent attention about your Account or Water supply, call our Helpline on 01202 590059.
For more information, please see the booklet Complaints - Code of Practice.