Delivering for our customers
Our parent company, Pennon, has confirmed plans to deliver what matters most to customers and communities for the period 2025-2030, with record levels of investment across the South West, Bristol, Bournemouth and Sutton and East Surrey. Our £3.2bn investment will see further improvements across the main customer priorities – securing safe, clean drinking water, reducing the use of storm overflows across the regions’ bathing waters and protecting the environment, with investments in renewables.
Our 3 priorities
Water Quality and Water Resilience:
We're investing in new treatment works, reservoirs, and addressing lead pipe issues to ensure clean and reliable water for all.
- Upgrading a third of water treatment works in Devon and Cornwall
- Reducing leakage on our networks to less than 10% and less than 4% on customer properties
- Creating a water grid to ensure all our strategic reservoirs are connected
- Investing in large reservoirs, starting with Cheddar 2 in Bristol
Delivering for Customers and Addressing Affordability:
Despite doubling our investment program, we're committed to keeping bills as low as possible and supporting people through the cost-of-living crisis.
- Extend our zero-water poverty pledge to 2030
- Ensure fair charging for all our customers
- Accelerate smart metering, helping household customers use 5% less water
- Introducing a £200m affordability package to support our customers
Reaching Net Zero and Enhancing Environmental Gains:
We're dedicated to achieving Net Zero by 2030, investing in climate-independent water sources, and strengthening our environmental efforts.
- Planting 300,000 trees to boost nature recovery, launching our 1,000 ponds initiative and a new £2m Nature Recovery Fund
- Recycling more waste and generating enough energy to power 20,000 homes
- Expand our award-winning Upstream Thinking catchment management programme to deliver 146,500 hectares by 2030