Financial support

If you don’t have a water meter fitted, you could reduce your bills this way. If you live alone or as a couple, you’re likely to save money. With the lowest bill guarantee, if you don’t save money on your bills anytime in the first two years, you can switch back anytime and we’ll refund the difference.

Note: If you do have a water meter, it’s worth checking for leaks regularly. Leaks will increase your water bill.

The WaterCare tariff is for customers on low incomes who are either on a water meter or assessed charges. The tariff reduces water bills by between 15-85%.

The WaterSure tariff is for customers who receive certain means-tested benefits who need to use a lot of water, either due to having a large family or a relevant medical condition. The tariff caps your annual water bill, no matter how much water you use.

• You can set up weekly, fortnightly or monthly payments to make it easier to manage your bill payments.
• Choose a payment method that works for you – Direct Debt, standing order, or over the counter.
• Set up MyAccount to help manage payments, track your water usage, check payment history and more.
• Use the WaterDirect scheme to have your water bill paid directly from your benefits, so you never miss a payment.

• If you’re new to debt and have had a life-changing event such as bereavement or unemployment, FreshStart gives you space to adjust. We can either clear your debt or give you more time to pay.
• The ReStart scheme helps customers to clear debt. We agree a regular payment schedule and clear extra debt to match your payments. We cancel up to £2.50 for every £1 you pay until the debt is cleared.