Free, practical support when you need it most

The Priority Services Register is for anyone who needs extra help with their water services. This might be because you’d be at higher risk if the supply is temporarily cut off, or because you need support understanding your bill or taking a meter reading. The reason might be due to being older, having an illness, physical disability or learning disability.

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Priority Services Register

Whether you want to sign up, update your details or remove yourself from the register, it’s really easy online.

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Financial support

Sometimes situations can get on top of us, leaving it hard to pay bills. Telling us about your worries is one step closer to getting the help you need.

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Other organisations that might be able to help

Age UK CAP logo citizens advice logo Mind-Logo

Age UK
0800 055 612

Christians Against Poverty
0800 328 0006

Citizens Advice
0800 144 8848

Mind
0300 123 3393

Money Advice Service Proud 2 be StepChange logo National Debtline logo

Money Advice Service
0800 138 7777

Proud 2 Be
0333 772 1187

StepChange
0800 138 1111

National Debtline
0808 808 4000

Marie Curie logo

Goverment UK logo

 

 

Marie Curie
0800 090 2309

Civil Legal Advice
0345 345 4345

 

 

 

Did you know? Your mobile phone, landline and internet providers also have a priority services register, you can learn more on the Ofcom website

Bereavement support

We understand that this is a difficult time and want to ensure we make it as easy as possible.

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