Manage your water services the easy way

MyAccount is an all-in-one online service that lets you pay bills, track water usage and enter meter readings at a time and place that’s convenient for you. Why not register today?  

Register for MyAccount

What you can do with MyAccount

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Manage your account

View and update your account details, change your password and much more — all from your online dashboard. No phone calls, no paperwork, just convenient account management at your fingertips.

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Billing and Payments

View your most recent water water bill, all payments and any of your previous statements quickly and securely online.

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Ways to pay your bill

it's even easier to pay your bill with multiple payment options. Use your preferred method for fast, secure payments with no delays and no fuss.

Extra features for water meter users

Get more from your meter with MyAccount. Take control of your water bill using these features.

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Track your water usage

Stay informed about your water consumption with detailed usage tracking in MyAccount. Monitoring your usage can help you save water and money, as well as identifying any unknown leaks! Track the results of your water-saving efforts by comparing current usage to the previous 12 month period.

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Submit a meter reading

No more waiting for meter readers or estimating your bills. With MyAccount, you can submit your meter readings online anytime, ensuring your bill accurately reflects your usage. It’s simple, quick, and guarantees you only pay for what you use.

Are you new to the area?

If you're already a customer and moving within the Bournemouth area, let us know so we can keep your existing customer number. With MyAccount, you can manage everything from one login, wherever you are.

Moving house?

Whether you're a new or existing customer - we're here to help support your move.

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Take control of your bill with a meter

A meter can help you track your consumption and save money every year. It puts you in control, as you're only charged for what you use.

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Additional support we can offer

Bournemouth Water helping customer with practical help

Priority services

Priority Services offers extra assistance to customers who may need it. This could be due to a medical condition, disability, age, or other factors. We can help with things like meter reading and accessible billing formats.

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Two customers paying their bournemouth water bill

Help to pay your bills

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Find out more