Our bills compared to the industry 2025/26

We are doing everything we can to keep our bills affordable for everyone. Whilst there will be some changes to bills this year, this will support important investment of £3.2bn across our regions and will help us to deliver on our customers’ top priorities – continuing to secure safe, clean drinking water and protecting the environment. We offer many support programmes for our customers and this year, we have increased our financial support across the Group to over £200m and we are on track to eradicate Water Poverty by 2025 - a commitment we have doubled down on to 2030.

Compared to Bournemouth Water’s 2024/25 charges, average customer bills for 2025/26 will increase by a total of 31% (or 12 pence per day). These figures account for updated inflation, current water usage and the current number of customers we serve in our region.

Questions about your bill - 2025/26

Your bill explained - 2024/25

Your bill is made up of a fixed charge and a variable charge for your water.

The fixed charges

The fixed charges don't change, and are reviewed every year.

Fixed charges for 2024/25 are:

The variable charges

For metered customers, the variable charge is based off how many cubic meters of water you use. One cubic meter = 1000 litres.

The variable charge for unmetered customers is based off the Rateable Value of your property and is charged per pound of this value.

Variable charges for 2024/25 are: