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Welcome to Bournemouth Water

See our five year planSupport with your bill

High contact volumes

We're experiencing very high contact volumes so response times may be longer than usual. Thank you for your patience as our teams work hard to assist you. For quicker help, log in or sign up to MyAccount to view your bill information.

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Bill rises explained

Everything you need to know about bill increases and support with paying

Your bill explained
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Support for local communities

£5m financial support for individuals and communities

Learn about Better Futures
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Bringing you better water services

£3.2 billion investment in safe, clean reliable drinking water, healthier rivers and seas and affordable bills

See our five year plan
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Priority services

Priority Services offers extra assistance to customers who may need it. This could be due to a medical condition, disability, age, or other factors. We can help with things like meter reading and accessible billing formats.

Register now
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Financial Support

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Get help with your bills

Search the quality of your drinking water

Enter your full postcode to learn more about the quality of the drinking water in your home.
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What you can do with MyAccount

MyAccount is an all-in-one service that allows you to manage your water services the easy way. Track your water usage, pay bills, enter meter readings or update your details quickly.

What you can do with MyAccount
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The Great Tail Trail

Join us in supporting this great event and help raise vital funds for Julia’s House children’s hospice

View our sponsorship
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