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Your bill explained

Learn more about your bills and what they cover

Pay your billOur charges

Our bills compared to the industry 2025/26

We are doing everything we can to keep our bills affordable for everyone. Whilst there will be some changes to bills this year, this will support important investment of £3.2bn across our regions and will help us to deliver on our customers’ top priorities – continuing to secure safe, clean drinking water and protecting the environment. We offer many support programmes for our customers and this year, we have increased our financial support across the Group to over £200m and we are on track to eradicate Water Poverty by 2025 - a commitment we have doubled down on to 2030.

Compared to Bournemouth Water’s 2024/25 charges, average customer bills for 2025/26 will increase by a total of 31% (or 12 pence per day). These figures account for updated inflation, your current water usage and the number of customers we serve in our region.

£190.91
our average bill
£287
industry average bill (water only)

Questions about your bill - 2025/26

Your bill explained - 2025/26

Your bill explained - 2024/25

Bournemouth water treatment works van
What your bill covers
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Water treatment

Your bill goes towards the safe treatment of your drinking water. This process is expensive to run, and we make sure we do it in the most efficient way possible to keep your bills low.

More about treatment
Bournemouth water staff working on the water network
What your bill covers
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Network maintenance

This includes upgrading, expanding, fixing and replacing assets within our water network. 

More improvements
Management of water resources
What your bill covers
3/4

Management of water resources

From reducing pollutants entering rivers, to stopping invasive species and increasing biodiversity. This also includes monitoring the levels of our water resources so that we can make sure that there's enough water for everyone and everything.

Our nature-based solutions
Bournemouth water customer service employee on the phone
What your bill covers
4/4

Customer services

The people who calculate and manage your bills and account, organise tariffs, provide support to our customers on Priority Services, calculate allowances in emergencies and man 24-hour helplines.

Manage my account online

Charges in more detail 2025/26

Bournemouth Water helping customer with practical help

Priority services

Priority Services offers extra assistance to customers who may need it. This could be due to a medical condition, disability, age, or other factors. We can help with things like meter reading and accessible billing formats.

Register now
Two customers paying their bournemouth water bill

Help to pay your bills

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Get help with your bills